Refund policy

Change-of-mind returns

We accept eligible change-of-mind return requests made within 7 calendar days after your order is delivered or collected.

To be eligible, an item must be unworn, unused and unwashed, with its original tags and packaging, and you must provide proof of purchase. Please contact hello@emilyjadestyle.com.au before returning anything. We will provide return instructions and the return location privately after your request is approved. Items sent without prior approval may not be accepted.

Approved change-of-mind returns are eligible for an exchange or store credit. We do not offer refunds for change of mind. The customer is responsible for change-of-mind return postage, and original delivery charges are not refundable.

Sale items: All sale items, including items reduced by 50%, are final sale and are not eligible for a refund, exchange or store credit for change of mind. This does not affect your rights under the Australian Consumer Law, including where an item is faulty, damaged, incorrectly described or otherwise fails to meet a consumer guarantee.

Gift cards are not eligible for change-of-mind returns.

Faulty, damaged or incorrect items

Please inspect your order when it arrives and contact us promptly if an item is faulty, damaged, incorrectly described or not what you ordered. Include your order number and clear photos where relevant so we can assess the issue and make it right.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Depending on the circumstances, you may be entitled to a repair, replacement or refund. We will cover reasonable return costs where required by law.

Exchanges and store credit

Exchanges are subject to stock availability. If your preferred replacement is unavailable, we can issue store credit for an approved change-of-mind return.

How to request a return

Email hello@emilyjadestyle.com.au with your full name, order number, the item you wish to return and the reason for the request. We will reply with the next steps.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.